Effective Date: March 30, 2025

At Mosain FZ-LLC (“Mosain,” “we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://mosain.ae (the “Site”). Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We may collect and process the following categories of personal data:

a. Information You Provide Voluntarily: Name, email address, phone number, company name, job title, and any other information submitted via contact forms, email inquiries, or when booking a consultation.

b. Information Collected Automatically: Technical information such as your IP address, browser type, operating system, referring URLs, device identifiers, and browsing behavior on our site via cookies and similar technologies (e.g., Google Analytics).

c. Cookies and Tracking Technologies: We use cookies and similar tools to enhance your browsing experience and analyze website performance. You can control cookie settings via your browser preferences.

2. How We Use Your Information

We use your information to:

• Respond to inquiries and provide services
• Customize and improve user experience
• Manage business operations (e.g., project delivery, invoicing)
• Send updates, newsletters, or marketing communications (with your consent)
• Ensure site security and detect/prevent fraud
• Comply with legal and regulatory obligations

3. Legal Basis for Processing

We process your personal data under the following legal bases (as per Article 6 of the GDPR):

• Consent – where you have explicitly provided consent (e.g., newsletter sign-up)
• Contractual Necessity – to fulfill service-related obligations
• Legitimate Interest – to operate and improve our business and services
• Legal Obligation – where processing is required by applicable law

4. Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your information with:

• Service providers (e.g., cloud hosting, analytics, CRM platforms) under strict confidentiality terms
• Legal authorities, if required by law or legal process
• Business partners or subcontractors involved in service delivery (on a need-to-know basis)

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or to comply with legal obligations. Typically, contact data is retained for up to 24 months unless a business relationship is established.

6. Data Transfers

If your data is transferred outside the UAE, the EU, or other jurisdictions, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions under applicable law.

7. Your Rights

Depending on your jurisdiction (e.g., EU, UAE), you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict data processing
• Withdraw consent at any time (where applicable)
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at info@mosain.ae.

8. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business developments. We encourage you to review this page periodically. The “Effective Date” at the top indicates the latest revision.

11. Contact Us

If you have any questions or concerns regarding this policy or our handling of your personal data, please contact:

Mosain FZ-LLC
📧 Email: info@mosain.ae
🌐 Website: https://mosain.ae